FAQ

Frequently Asked Questions

1. How long does shipping take?
Orders are processed within 1–3 business days. Delivery usually takes 8–15 business days depending on your location.

2. Will I receive a tracking number?
Yes. Once your order is shipped, you will receive tracking information so you can monitor your delivery.

3. What is your return policy?
We offer a 30-day return policy. To start a return, please contact us at flyfluff.support@gmail.com or Telegram: https://t.me/flyfluff_support

4. How can I contact you?
You can reach us by email at flyfluff.support@gmail.com or Telegram: https://t.me/flyfluff_support

. We reply within 24 hours.

5. Can I cancel my order?
If your order has not been processed yet, we may be able to cancel it. Please contact us as soon as possible.

6. What if my order arrives damaged?
If your order arrives damaged or defective, please contact us with your order number and photos of the issue, and we will help you resolve it.

7. Do you ship internationally?
Yes, we offer worldwide shipping.

8. Where can I track my order?
You can track your order on our Track Your Order page.

9. Is the pillow easy to carry while traveling?
Yes. The pillow is designed to be compact and travel-friendly, making it easy to carry on flights and trips.

10. Is this pillow suitable for long flights?
Yes. It is designed to provide extra neck support and comfort during long trips.